Return and Refund Policy

Thank you for shopping at Osmanlı Davetiyeci. We are committed to delivering high-quality, custom-made invitations. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Returns are accepted within 7 calendar days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Customized or personalized products cannot be returned unless defective or damaged.

Return Method & Address

You may return products using one of the following methods:

• Via email request – we will provide instructions.
• Using the return label included in the package (if available).

Return Address:
Osmanlı Davetiyeci
Fazılpaşa Cad. 4, Zer Sanayi Sitesi, No:96
Zeytinburnu / Istanbul
Phone: +90 536 917 3537

Non-Returnable Items

The following items cannot be returned:

• Personalized or engraved invitations
• Final sale or clearance items

Restocking Fee

No restocking fees will be charged for returned items.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping method for all returns.

Refunds

• After receiving your return, we will inspect the item and notify you of the refund status.
• If approved, your refund will be issued to your original payment method within 5 business days.
• Shipping charges are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Photos may be requested to verify the issue. We will offer a replacement or full refund.

Order Cancellations

Orders can be canceled within 1 hour of purchase, unless production has already started for customized products.

Holiday Return Extension

During the holiday season, we may offer an extended return period. Please refer to our homepage or contact us for details.

Contact Us

If you have any questions about returns, please contact us:

• Email: support@osmanlidavetiyeci.com
• Phone: +905369173537